IT Service Catalog Design – Transparent IT Service Delivery
What does IT actually deliver? No idea? Then you need a Service Catalog. We document 20–40 IT services with SLA, pricing, and availability. Self-service portal design included. Result: –40% service desk calls, +35% user satisfaction. Fixed price: €14K–€32K, 6–10 weeks.
What is a Service Catalog?
An overview of all IT services available to users. For each service: what it is, what it costs, how to request it, and its SLA. Provides transparency and self-service.
What We Do
- Service inventory (current IT services)
- Service catalog structure (categories, templates)
- 20–40 services documented
- SLA per service (response time, resolution time)
- Pricing model (internal chargeback or not)
- Service request process
- Self-service portal design
- User communication plan (launch)
- Service owner assignments
Pricing Plan
- ROI