ITSM Process Health Check – Optimize Your IT Service Management
Are your ITSM processes inefficient? Incidents staying open too long, failed changes, unhappy users? Our ITSM Process Health Check analyzes 6 core processes (Incident, Problem, Change, Request, Configuration, Release) and delivers a concrete improvement roadmap. Fixed price €8.5–24K, 2–6 weeks lead time. ITIL 4 aligned, pragmatic, and immediately actionable. Additional processes available at an extra pro-rata cost.
What We Do
- Maturity assessment of 6 ITSM processes (scale 1–5)
- 36 activities scored in detail
- Gap analysis: current state vs. best practice
- Identification of quick wins (0–3 months)
- Strategic improvements (3–12 months)
- Implementation roadmap including budget
- Management dashboard with KPIs
- Stakeholder interviews (IT, Business, Users)
What Do You Do Yourself
- Organize access to documentation
- Make stakeholders available for interviews
- Provide ITSM tool data
- Secure management buy-in
- Perform implementation yourself (or with our support)
Pricing Plan
- Typical Results
7X
ROI in the first year
-35%
incidents
+25%
change success rate
+23%
first-time-fix.
- Case Study
Medium-sized IT company (180 FTE)
- From 450 P1/P2 incidents per year to 290
- Change success rate from 67% to 89%